This is the Privacy Policy of Ellie Physiotherapy & Wellness
Website address: https://elliephysiotherapy.co.uk
The data controller of Ellie Physiotherapy & Wellness is Elena Blagoeva who can be contacted at
Ellie Physiotherapy & Wellness may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Section 1-What we collect
The information we collect or receive may consist of the following personal data:
- general information about you such as your name, address, post code, contact details and date of birth
- information about the circumstances resulting in personal injury
- special category personal information, such as any medical conditions resulting from the accident or past medical history;
We may receive personal information about you from any of the following sources:
- You, your instructed solicitor or another party instructed on behalf of you
- A medical expert, rehabilitation provider or diagnostic provider
- Your GP or hospital (if medical records are required)
Section 2 – How We Will Use Your Information and why we need it:
- to produce a medical report
- assisting you with your recovery and rehabilitation following injury or illness
- To process your order and obtain payment
- Internal record keeping
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
- data analysis and business decision-making;
- staff training & development;
- quality assurance;
- to develop & improve our products and services.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Who We Might Share Your Information With:
We may share your personal information with:
- other organisations where we have a duty to or are permitted to disclose your personal information by law (e.g. if we received a valid request from the police or other third party organisation in the interest of preventing and detecting crime)
Your Rights and Access to your Information:
You have a number of rights concerning the personal information we use, these include the right to:
- ask for access to and a copy of your personal information
- ask us to correct or delete the personal information.
- ask us to restrict or object to the use of your personal information.
- where you have previously given us your permission to use your personal information for marketing or insurance purposes, withdraw that permission. Where your permission is withdrawn, your previous consent will remain valid in respect of our use of your information prior to the date you withdrew it, or if any marketing material has been sent prior to you advising that you do not wish us to contact you again.
Non-Attendance and Discharge Policy
Ellie Physiotherapy & Wellness
At Ellie Physiotherapy & Wellness, we are committed to delivering high-quality, patient-centred care. To maintain clinical standards and ensure fair access to appointments, we have a clear policy regarding non-attendance and disengagement. This policy is designed to protect both patients and practitioners and complies with UK legal and professional guidelines.
1. Missed Appointments (DNA)
- Patients who fail to attend a scheduled appointment without prior notice will be recorded as Did Not Attend (DNA).
- Repeated DNAs may result in discharge from our service, particularly if they disrupt continuity of care or prevent other patients from accessing treatment.
2. Communication Attempts
- Following a missed appointment, we will make reasonable efforts to contact the patient via phone, text, or email.
- All communication attempts will be documented in the patient’s clinical record.
- If the patient does not respond or re-engage within a reasonable timeframe, we may proceed with discharge.
3. Discharge Criteria
A patient may be discharged from our service if:
- They repeatedly miss appointments without notice.
- They do not respond to follow-up communication.
- There is insufficient engagement to continue effective treatment.
- Continuing treatment is not clinically appropriate without active participation.
All discharge decisions are made in the patient’s best interest, and are fully documented to ensure compliance with professional standards set by the Chartered Society of Physiotherapy (CSP) and Health and Care Professions Council (HCPC).
4. Re-Referral and Re-Engagement
- Patients discharged due to non-attendance or lack of communication are welcome to re-engage with our service.
- A new referral may be required depending on the funding source or treatment pathway.
5. Your Responsibility as a Patient
We kindly ask all patients to:
- Attend scheduled appointments or notify us in advance if unable to attend.
- Respond to communication from our team.
- Actively participate in their treatment plan to ensure the best possible outcomes.
This policy ensures that our service remains safe, fair, and effective for all patients. If you have any questions or concerns about this policy, please contact our clinic team.